FAQ

What types of jigsaw puzzles do you offer?

We offer a wide variety of jigsaw puzzles ranging from 500 to 1500 pieces. Our themes include scenic landscapes, urban architecture, famous artworks, and vibrant wildlife. We cater to all age groups and skill levels.

How can I choose the right puzzle for me?

Choosing the right puzzle depends on your skill level and interest. Beginners might enjoy 500-piece puzzles, while more experienced puzzlers might prefer the challenge of 1000 pieces or more. Consider what themes or images you find appealing to make your puzzling experience enjoyable.

Q3: Are your puzzles suitable for children? A3: Yes, we have puzzles that are suitable for children, particularly our 500-piece collections which feature large, easy-to-handle pieces and vibrant, engaging graphics. Always check the recommended age on the puzzle box for guidance.

What materials are your puzzles made from?

Our puzzles are made from high-quality recycled cardboard, featuring a fine, linen-structured finish to minimise glare on the puzzle image. This ensures durability and a premium puzzling experience.

Q5: Can I order a custom puzzle? A5: Yes, we offer custom puzzles! You can submit your photograph or design, and choose the number of pieces. Custom puzzles make great gifts and are a unique way to preserve memories.

How should I store my puzzle?

We recommend storing your puzzle flat in a dry area to prevent bending or warping of the pieces. If the puzzle is unfinished, consider using a puzzle mat or a dedicated puzzle board to move and store it easily without disruption.

Do you offer replacement pieces for lost or missing puzzle pieces?

While we do not offer individual replacement pieces, we encourage customers to contact our customer service if there are missing pieces upon opening a new puzzle for the first time. We can arrange for a replacement puzzle to be sent to you.

What is your return policy?

We accept returns within 30 days of purchase, provided the puzzle is unopened and in its original condition. If you encounter any issues with your puzzle, please contact our customer service team for assistance.

How long will it take to receive my puzzle?

Delivery times depend on your location and the shipping method chosen at checkout. Typically, orders are processed within 24-48 hours, and standard delivery takes 3-5 business days within the country.

Q10: Do you offer international shipping? A10: Yes, we ship internationally. Shipping costs and times vary depending on the destination. Please refer to our shipping policy for detailed information about international orders.